RNA Report – Breakdown for Bosch Ranges with Top Themes

Bosch RNA Feedback Report — Top Themes by Product Category

1. Ranges

Positive feedback by topic
Positive feedback for ranges is concentrated around overall quality, appearance, and controls, with smaller mentions of availability, burners, and documentation.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	33.3%	33.3%	20.0%	100.0%	29.4%	
Appearance	33.3%	0.0%	20.0%	0.0%	17.6%	
Controls	33.3%	66.7%	0.0%	0.0%	17.6%	
Availability	0.0%	0.0%	20.0%	0.0%	11.8%	
Burners	0.0%	0.0%	10.0%	0.0%	5.9%	
Customer Service	0.0%	0.0%	10.0%	0.0%	5.9%	
Owner Manual	0.0%	0.0%	10.0%	0.0%	5.9%	
Temperature	0.0%	0.0%	10.0%	0.0%	5.9%	
Noise	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Negative feedback by topic
Negative feedback is dominated by controls, overall quality, and temperature performance, with recurring mentions of appearance, burners, customer service, and noise.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Controls	22.9%	16.7%	38.7%	50.0%	31.2%	
Overall Quality	25.0%	37.5%	22.7%	30.0%	26.1%	
Temperature	10.4%	20.8%	6.7%	20.0%	10.8%	
Appearance	8.3%	8.3%	8.0%	0.0%	7.6%	
Burners	10.4%	4.2%	6.7%	0.0%	7.0%	
Customer Service	8.3%	8.3%	6.7%	0.0%	7.0%	
Noise	10.4%	4.2%	2.7%	0.0%	5.1%	
Availability	2.1%	0.0%	5.3%	0.0%	3.2%	
Owner Manual	2.1%	0.0%	2.7%	0.0%	1.9%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Top recurring themes and quotes
•	**Controls:** Touch and button controls are hard to read, overly sensitive, or easy to activate unintentionally. “The buttons cannot be read in less than bright light… It is too easy to turn off the oven when turning off the timer.” 
•	**Overall quality:** Customers report early failures and poor durability for a premium-priced range. “Make a range that last for more than 1 month… I still have no oven.” 
•	**Noise:** Cooling and oven fans are frequently described as excessively loud. “This is the loudest oven ever made… Sounds like the fan blades came off of an airplane motor.” 
•	**Customer Service:** Long repair timelines and back‑ordered parts leave issues unresolved for months. “The parts… are back ordered for another 3 months. This is RIDICULOUS.” 
•	**Temperature:** Users cite inaccurate temperatures and uneven or inconsistent baking. “Oven temperature control is not very good… ±25 degree swings.” 

2. Ovens

Positive feedback by topic
Positive oven feedback is led by overall quality, with secondary praise for temperature performance and appearance.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	100.0%	75.0%	37.5%	0.0%	57.1%	
Temperature	0.0%	0.0%	37.5%	0.0%	21.4%	
Appearance	0.0%	0.0%	12.5%	0.0%	7.1%	
Customer Service	0.0%	25.0%	0.0%	0.0%	7.1%	
Noise	0.0%	0.0%	12.5%	0.0%	7.1%	
Availability	0.0%	0.0%	0.0%	0.0%	0.0%	
Burners	0.0%	0.0%	0.0%	0.0%	0.0%	
Controls	0.0%	0.0%	0.0%	0.0%	0.0%	
Owner Manual	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Negative feedback by topic
Negative oven feedback is most concentrated around temperature accuracy, overall quality, and control usability.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	15.0%	28.6%	32.5%	30.0%	27.4%	
Temperature	45.0%	28.6%	15.0%	40.0%	27.4%	
Controls	30.0%	21.4%	27.5%	10.0%	25.0%	
Noise	5.0%	0.0%	10.0%	0.0%	6.0%	
Appearance	0.0%	21.4%	0.0%	0.0%	3.6%	
Availability	5.0%	0.0%	2.5%	10.0%	3.6%	
Customer Service	0.0%	0.0%	7.5%	0.0%	3.6%	
Owner Manual	0.0%	0.0%	5.0%	0.0%	2.4%	
Burners	0.0%	0.0%	0.0%	10.0%	1.2%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Top recurring themes and quotes
•	**Temperature:** Inaccurate temperatures and very long preheating times are the most common complaint. “When the oven was preheated at 350 degrees it was only 325… finally reached 350.” 
•	**Controls:** Displays and controls are small, hard to read, and confusing to operate. “The clock is very small and extremely hard to use and to read.” 
•	**Overall quality:** Reliability issues and early failures undermine expectations of longevity. “After 4 years, the oven is non functional… continued to malfunction.” 
•	**Noise:** Fans are frequently described as loud during standard baking. “Oven fan is very loud, in regular bake mode.” 

3. Gas Cooktops

Positive feedback by topic
Positive feedback is limited and mainly focused on customer service interactions and burner performance.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Customer Service	0.0%	0.0%	100.0%	0.0%	66.7%	
Burners	100.0%	0.0%	0.0%	0.0%	33.3%	
Appearance	0.0%	0.0%	0.0%	0.0%	0.0%	
Availability	0.0%	0.0%	0.0%	0.0%	0.0%	
Controls	0.0%	0.0%	0.0%	0.0%	0.0%	
Noise	0.0%	0.0%	0.0%	0.0%	0.0%	
Overall Quality	0.0%	0.0%	0.0%	0.0%	0.0%	
Owner Manual	0.0%	0.0%	0.0%	0.0%	0.0%	
Temperature	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Negative feedback by topic
Negative feedback centers on overall quality and burner reliability, with notable issues around appearance and availability.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	50.0%	20.0%	28.6%	100.0%	39.1%	
Burners	10.0%	40.0%	28.6%	0.0%	21.7%	
Appearance	10.0%	20.0%	14.3%	0.0%	13.0%	
Availability	10.0%	0.0%	14.3%	0.0%	8.7%	
Customer Service	20.0%	0.0%	0.0%	0.0%	8.7%	
Noise	0.0%	0.0%	14.3%	0.0%	4.3%	
Temperature	0.0%	20.0%	0.0%	0.0%	4.3%	
Controls	0.0%	0.0%	0.0%	0.0%	0.0%	
Owner Manual	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Top recurring themes and quotes
•	**Overall quality:** Durability issues and early failures dominate complaints. “The quality of the cooktop is horrible, expensive piece of crap that stop work 10 days past the one year warranty.” 
•	**Burners:** Ignition problems and unreliable burner performance are common. “It is next to impossible to light and often turns on.” 
•	**Controls:** Control knobs are seen as poorly made and prone to cracking or breaking. “The knobs are bad quality… plastic… cracks and broke off.” 
•	**Appearance:** Stainless finishes scratch and wear faster than expected. “Cheap stainless… extremely easy to scratch.” 

4. Microwaves

Positive feedback by topic
Positive feedback most often highlights overall quality and customer service, with smaller mentions of controls and appearance.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	66.7%	100.0%	20.0%	100.0%	40.0%	
Customer Service	33.3%	0.0%	40.0%	0.0%	33.3%	
Controls	0.0%	0.0%	20.0%	0.0%	13.3%	
Appearance	0.0%	0.0%	10.0%	0.0%	6.7%	
Owner Manual	0.0%	0.0%	10.0%	0.0%	6.7%	
Availability	0.0%	0.0%	0.0%	0.0%	0.0%	
Burners	0.0%	0.0%	0.0%	0.0%	0.0%	
Noise	0.0%	0.0%	0.0%	0.0%	0.0%	
Temperature	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Negative feedback by topic
Negative feedback is split primarily between overall quality and control usability, with additional complaints about noise and service.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	28.0%	40.0%	27.6%	100.0%	31.9%	
Controls	24.0%	10.0%	38.2%	0.0%	31.0%	
Customer Service	16.0%	20.0%	9.2%	0.0%	11.2%	
Noise	8.0%	0.0%	9.2%	0.0%	7.8%	
Appearance	8.0%	20.0%	5.3%	0.0%	6.9%	
Owner Manual	4.0%	0.0%	5.3%	0.0%	4.3%	
Temperature	8.0%	0.0%	2.6%	0.0%	3.4%	
Availability	4.0%	0.0%	2.6%	0.0%	2.6%	
Burners	0.0%	10.0%	0.0%	0.0%	0.9%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Top recurring themes and quotes
•	**Controls:** Panels are dim, hard to read, and confusing to use. “The panel of numbers is very dim… quite difficult to read.” 
•	**Overall quality:** Early component failures and flimsy construction are common. “The top piece’s clips are plastic and fall apart.” 
•	**Noise:** Operating noise and fan loudness stand out negatively. “The microwave is the loudest I’ve ever owned.” 
•	**Customer Service:** Long hold times and lack of follow‑up frustrate customers. “Wait hours on hold and never get a call back.” 

5. Induction / Electric Cooktops

Positive feedback by topic
Positive feedback focuses mainly on perceived overall quality and customer service, with smaller mentions of appearance and controls.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Overall Quality	0.0%	100.0%	33.3%	100.0%	42.9%	
Customer Service	50.0%	0.0%	33.3%	0.0%	28.6%	
Appearance	50.0%	0.0%	0.0%	0.0%	14.3%	
Controls	0.0%	0.0%	33.3%	0.0%	14.3%	
Availability	0.0%	0.0%	0.0%	0.0%	0.0%	
Burners	0.0%	0.0%	0.0%	0.0%	0.0%	
Noise	0.0%	0.0%	0.0%	0.0%	0.0%	
Owner Manual	0.0%	0.0%	0.0%	0.0%	0.0%	
Temperature	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Negative feedback by topic
Negative feedback is driven primarily by control usability, customer service issues, and perceptions of quality.

Topics (RNA)	1 year	3 years	45 days	6 years	Total	
Controls	40.0%	25.0%	6.7%	60.0%	24.1%	
Customer Service	0.0%	25.0%	26.7%	0.0%	17.2%	
Overall Quality	0.0%	50.0%	6.7%	40.0%	17.2%	
Owner Manual	20.0%	0.0%	20.0%	0.0%	13.8%	
Appearance	0.0%	0.0%	20.0%	0.0%	10.3%	
Availability	0.0%	0.0%	13.3%	0.0%	6.9%	
Noise	20.0%	0.0%	6.7%	0.0%	6.9%	
Burners	20.0%	0.0%	0.0%	0.0%	3.4%	
Temperature	0.0%	0.0%	0.0%	0.0%	0.0%	
N/A	0.0%	0.0%	0.0%	0.0%	0.0%	

Top recurring themes and quotes
•	**Controls:** Touch interfaces are confusing and make it easy to adjust the wrong burner. “The user control panel is poorly designed… extremely easy to change the heat setting for the wrong element.” 
•	**Overall quality:** Customers report stains, scratches, and early failures that reduce perceived durability. “Breaks easily… way better than Bosch.” 
•	**Customer Service:** Slow response and lack of follow‑up after issues are reported. “No one called back… Extremely disappointed with the service response.” 
•	**Appearance:** Glass and surface finishes scratch quickly during normal use. “My two month old cooktop already has a scratch on it.”