Bosch Brand | Home Appliances Group
Customer Feedback Analysis

Bosch Cooking Usage Report Q1 2026

Top positive and negative feedback themes for Bosch cooking products, based on customer review analysis.

Bosch cooking feedbackPositive & negative breakdownThemes with verbatim quotes
1

Ranges

Positive feedback

Positive feedback by topic

Positive feedback for ranges is concentrated around overall quality, appearance, and controls, with smaller mentions of availability, burners, and documentation.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality20.0%33.3%33.3%100.0%29.4%
Appearance20.0%33.3%0.0%0.0%17.6%
Controls0.0%33.3%66.7%0.0%17.6%
Availability20.0%0.0%0.0%0.0%11.8%
Burners10.0%0.0%0.0%0.0%5.9%
Customer Service10.0%0.0%0.0%0.0%5.9%
Owner Manual10.0%0.0%0.0%0.0%5.9%
Temperature10.0%0.0%0.0%0.0%5.9%
Noise0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Negative feedback

Negative feedback by topic

Negative feedback is dominated by controls, overall quality, and temperature performance, with recurring mentions of appearance, burners, customer service, and noise.

Topics (RNA)45 days1 year3 years6 yearsTotal
Controls38.7%22.9%16.7%50.0%31.2%
Overall Quality22.7%25.0%37.5%30.0%26.1%
Temperature6.7%10.4%20.8%20.0%10.8%
Appearance8.0%8.3%8.3%0.0%7.6%
Burners6.7%10.4%4.2%0.0%7.0%
Customer Service6.7%8.3%8.3%0.0%7.0%
Noise2.7%10.4%4.2%0.0%5.1%
Availability5.3%2.1%0.0%0.0%3.2%
Owner Manual2.7%2.1%0.0%0.0%1.9%
N/A0.0%0.0%0.0%0.0%0.0%
Themes & quotes

Top recurring themes and verbatim quotes

Controls

Touch and button controls are hard to read, overly sensitive, or easy to activate unintentionally.

“The buttons cannot be read in less than bright light… It is too easy to turn off the oven when turning off the timer.”
Overall quality

Customers report early failures and poor durability for a premium-priced range.

“Make a range that last for more than 1 month… I still have no oven.”
Noise

Cooling and oven fans are frequently described as excessively loud.

“This is the loudest oven ever made… Sounds like the fan blades came off of an airplane motor.”
Customer Service

Long repair timelines and back‑ordered parts leave issues unresolved for months.

“The parts… are back ordered for another 3 months. This is RIDICULOUS.”
Temperature

Users cite inaccurate temperatures and uneven or inconsistent baking.

“Oven temperature control is not very good… ±25 degree swings.”
2

Ovens

Positive feedback

Positive feedback by topic

Positive oven feedback is led by overall quality, with secondary praise for temperature performance and appearance.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality37.5%100.0%75.0%0.0%57.1%
Temperature37.5%0.0%0.0%0.0%21.4%
Appearance12.5%0.0%0.0%0.0%7.1%
Customer Service0.0%0.0%25.0%0.0%7.1%
Noise12.5%0.0%0.0%0.0%7.1%
Availability0.0%0.0%0.0%0.0%0.0%
Burners0.0%0.0%0.0%0.0%0.0%
Controls0.0%0.0%0.0%0.0%0.0%
Owner Manual0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Negative feedback

Negative feedback by topic

Negative oven feedback is most concentrated around temperature accuracy, overall quality, and control usability.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality32.5%15.0%28.6%30.0%27.4%
Temperature15.0%45.0%28.6%40.0%27.4%
Controls27.5%30.0%21.4%10.0%25.0%
Noise10.0%5.0%0.0%0.0%6.0%
Appearance0.0%0.0%21.4%0.0%3.6%
Availability2.5%5.0%0.0%10.0%3.6%
Customer Service7.5%0.0%0.0%0.0%3.6%
Owner Manual5.0%0.0%0.0%0.0%2.4%
Burners0.0%0.0%0.0%10.0%1.2%
N/A0.0%0.0%0.0%0.0%0.0%
Themes & quotes

Top recurring themes and verbatim quotes

Temperature

Inaccurate temperatures and very long preheating times are the most common complaint.

“When the oven was preheated at 350 degrees it was only 325… finally reached 350.”
Controls

Displays and controls are small, hard to read, and confusing to operate.

“The clock is very small and extremely hard to use and to read.”
Overall quality

Reliability issues and early failures undermine expectations of longevity.

“After 4 years, the oven is non functional… continued to malfunction.”
Noise

Fans are frequently described as loud during standard baking.

“Oven fan is very loud, in regular bake mode.”
3

Gas Cooktops

Positive feedback

Positive feedback by topic

Positive feedback is limited and mainly focused on customer service interactions and burner performance.

Topics (RNA)45 days1 year3 years6 yearsTotal
Customer Service100.0%0.0%0.0%0.0%66.7%
Burners0.0%100.0%0.0%0.0%33.3%
Appearance0.0%0.0%0.0%0.0%0.0%
Availability0.0%0.0%0.0%0.0%0.0%
Controls0.0%0.0%0.0%0.0%0.0%
Noise0.0%0.0%0.0%0.0%0.0%
Overall Quality0.0%0.0%0.0%0.0%0.0%
Owner Manual0.0%0.0%0.0%0.0%0.0%
Temperature0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Negative feedback

Negative feedback by topic

Negative feedback centers on overall quality and burner reliability, with notable issues around appearance and availability.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality28.6%50.0%20.0%100.0%39.1%
Burners28.6%10.0%40.0%0.0%21.7%
Appearance14.3%10.0%20.0%0.0%13.0%
Availability14.3%10.0%0.0%0.0%8.7%
Customer Service0.0%20.0%0.0%0.0%8.7%
Noise14.3%0.0%0.0%0.0%4.3%
Temperature0.0%0.0%20.0%0.0%4.3%
Controls0.0%0.0%0.0%0.0%0.0%
Owner Manual0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Themes & quotes

Top recurring themes and verbatim quotes

Overall quality

Durability issues and early failures dominate complaints.

“The quality of the cooktop is horrible, expensive piece of crap that stop work 10 days past the one year warranty.”
Burners

Ignition problems and unreliable burner performance are common.

“It is next to impossible to light and often turns on.”
Controls

Control knobs are seen as poorly made and prone to cracking or breaking.

“The knobs are bad quality… plastic… cracks and broke off.”
Appearance

Stainless finishes scratch and wear faster than expected.

“Cheap stainless… extremely easy to scratch.”
4

Microwaves

Positive feedback

Positive feedback by topic

Positive feedback most often highlights overall quality and customer service, with smaller mentions of controls and appearance.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality20.0%66.7%100.0%100.0%40.0%
Customer Service40.0%33.3%0.0%0.0%33.3%
Controls20.0%0.0%0.0%0.0%13.3%
Appearance10.0%0.0%0.0%0.0%6.7%
Owner Manual10.0%0.0%0.0%0.0%6.7%
Availability0.0%0.0%0.0%0.0%0.0%
Burners0.0%0.0%0.0%0.0%0.0%
Noise0.0%0.0%0.0%0.0%0.0%
Temperature0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Negative feedback

Negative feedback by topic

Negative feedback is split primarily between overall quality and control usability, with additional complaints about noise and service.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality27.6%28.0%40.0%100.0%31.9%
Controls38.2%24.0%10.0%0.0%31.0%
Customer Service9.2%16.0%20.0%0.0%11.2%
Noise9.2%8.0%0.0%0.0%7.8%
Appearance5.3%8.0%20.0%0.0%6.9%
Owner Manual5.3%4.0%0.0%0.0%4.3%
Temperature2.6%8.0%0.0%0.0%3.4%
Availability2.6%4.0%0.0%0.0%2.6%
Burners0.0%0.0%10.0%0.0%0.9%
N/A0.0%0.0%0.0%0.0%0.0%
Themes & quotes

Top recurring themes and verbatim quotes

Controls

Panels are dim, hard to read, and confusing to use.

“The panel of numbers is very dim… quite difficult to read.”
Overall quality

Early component failures and flimsy construction are common.

“The top piece’s clips are plastic and fall apart.”
Noise

Operating noise and fan loudness stand out negatively.

“The microwave is the loudest I’ve ever owned.”
Customer Service

Long hold times and lack of follow‑up frustrate customers.

“Wait hours on hold and never get a call back.”
5

Induction / Electric Cooktops

Positive feedback

Positive feedback by topic

Positive feedback focuses mainly on perceived overall quality and customer service, with smaller mentions of appearance and controls.

Topics (RNA)45 days1 year3 years6 yearsTotal
Overall Quality33.3%0.0%100.0%100.0%42.9%
Customer Service33.3%50.0%0.0%0.0%28.6%
Appearance0.0%50.0%0.0%0.0%14.3%
Controls33.3%0.0%0.0%0.0%14.3%
Availability0.0%0.0%0.0%0.0%0.0%
Burners0.0%0.0%0.0%0.0%0.0%
Noise0.0%0.0%0.0%0.0%0.0%
Owner Manual0.0%0.0%0.0%0.0%0.0%
Temperature0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Negative feedback

Negative feedback by topic

Negative feedback is driven primarily by control usability, customer service issues, and perceptions of quality.

Topics (RNA)45 days1 year3 years6 yearsTotal
Controls6.7%40.0%25.0%60.0%24.1%
Customer Service26.7%0.0%25.0%0.0%17.2%
Overall Quality6.7%0.0%50.0%40.0%17.2%
Owner Manual20.0%20.0%0.0%0.0%13.8%
Appearance20.0%0.0%0.0%0.0%10.3%
Availability13.3%0.0%0.0%0.0%6.9%
Noise6.7%20.0%0.0%0.0%6.9%
Burners0.0%20.0%0.0%0.0%3.4%
Temperature0.0%0.0%0.0%0.0%0.0%
N/A0.0%0.0%0.0%0.0%0.0%
Themes & quotes

Top recurring themes and verbatim quotes

Controls

Touch interfaces are confusing and make it easy to adjust the wrong burner.

“The user control panel is poorly designed… extremely easy to change the heat setting for the wrong element.”
Overall quality

Customers report stains, scratches, and early failures that reduce perceived durability.

“Breaks easily… way better than Bosch.”
Customer Service

Slow response and lack of follow‑up after issues are reported.

“No one called back… Extremely disappointed with the service response.”
Appearance

Glass and surface finishes scratch quickly during normal use.

“My two month old cooktop already has a scratch on it.”