Top positive and negative feedback themes for Bosch cooking products, based on customer review analysis.
Bosch cooking feedbackPositive & negative breakdownThemes with verbatim quotes
1
Ranges
Positive feedback
Positive feedback by topic
Positive feedback for ranges is concentrated around overall quality, appearance, and controls, with smaller mentions of availability, burners, and documentation.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
20.0%
33.3%
33.3%
100.0%
29.4%
Appearance
20.0%
33.3%
0.0%
0.0%
17.6%
Controls
0.0%
33.3%
66.7%
0.0%
17.6%
Availability
20.0%
0.0%
0.0%
0.0%
11.8%
Burners
10.0%
0.0%
0.0%
0.0%
5.9%
Customer Service
10.0%
0.0%
0.0%
0.0%
5.9%
Owner Manual
10.0%
0.0%
0.0%
0.0%
5.9%
Temperature
10.0%
0.0%
0.0%
0.0%
5.9%
Noise
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Negative feedback
Negative feedback by topic
Negative feedback is dominated by controls, overall quality, and temperature performance, with recurring mentions of appearance, burners, customer service, and noise.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Controls
38.7%
22.9%
16.7%
50.0%
31.2%
Overall Quality
22.7%
25.0%
37.5%
30.0%
26.1%
Temperature
6.7%
10.4%
20.8%
20.0%
10.8%
Appearance
8.0%
8.3%
8.3%
0.0%
7.6%
Burners
6.7%
10.4%
4.2%
0.0%
7.0%
Customer Service
6.7%
8.3%
8.3%
0.0%
7.0%
Noise
2.7%
10.4%
4.2%
0.0%
5.1%
Availability
5.3%
2.1%
0.0%
0.0%
3.2%
Owner Manual
2.7%
2.1%
0.0%
0.0%
1.9%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Themes & quotes
Top recurring themes and verbatim quotes
Controls
Touch and button controls are hard to read, overly sensitive, or easy to activate unintentionally.
“The buttons cannot be read in less than bright light… It is too easy to turn off the oven when turning off the timer.”
Overall quality
Customers report early failures and poor durability for a premium-priced range.
“Make a range that last for more than 1 month… I still have no oven.”
Noise
Cooling and oven fans are frequently described as excessively loud.
“This is the loudest oven ever made… Sounds like the fan blades came off of an airplane motor.”
Customer Service
Long repair timelines and back‑ordered parts leave issues unresolved for months.
“The parts… are back ordered for another 3 months. This is RIDICULOUS.”
Temperature
Users cite inaccurate temperatures and uneven or inconsistent baking.
“Oven temperature control is not very good… ±25 degree swings.”
2
Ovens
Positive feedback
Positive feedback by topic
Positive oven feedback is led by overall quality, with secondary praise for temperature performance and appearance.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
37.5%
100.0%
75.0%
0.0%
57.1%
Temperature
37.5%
0.0%
0.0%
0.0%
21.4%
Appearance
12.5%
0.0%
0.0%
0.0%
7.1%
Customer Service
0.0%
0.0%
25.0%
0.0%
7.1%
Noise
12.5%
0.0%
0.0%
0.0%
7.1%
Availability
0.0%
0.0%
0.0%
0.0%
0.0%
Burners
0.0%
0.0%
0.0%
0.0%
0.0%
Controls
0.0%
0.0%
0.0%
0.0%
0.0%
Owner Manual
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Negative feedback
Negative feedback by topic
Negative oven feedback is most concentrated around temperature accuracy, overall quality, and control usability.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
32.5%
15.0%
28.6%
30.0%
27.4%
Temperature
15.0%
45.0%
28.6%
40.0%
27.4%
Controls
27.5%
30.0%
21.4%
10.0%
25.0%
Noise
10.0%
5.0%
0.0%
0.0%
6.0%
Appearance
0.0%
0.0%
21.4%
0.0%
3.6%
Availability
2.5%
5.0%
0.0%
10.0%
3.6%
Customer Service
7.5%
0.0%
0.0%
0.0%
3.6%
Owner Manual
5.0%
0.0%
0.0%
0.0%
2.4%
Burners
0.0%
0.0%
0.0%
10.0%
1.2%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Themes & quotes
Top recurring themes and verbatim quotes
Temperature
Inaccurate temperatures and very long preheating times are the most common complaint.
“When the oven was preheated at 350 degrees it was only 325… finally reached 350.”
Controls
Displays and controls are small, hard to read, and confusing to operate.
“The clock is very small and extremely hard to use and to read.”
Overall quality
Reliability issues and early failures undermine expectations of longevity.
“After 4 years, the oven is non functional… continued to malfunction.”
Noise
Fans are frequently described as loud during standard baking.
“Oven fan is very loud, in regular bake mode.”
3
Gas Cooktops
Positive feedback
Positive feedback by topic
Positive feedback is limited and mainly focused on customer service interactions and burner performance.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Customer Service
100.0%
0.0%
0.0%
0.0%
66.7%
Burners
0.0%
100.0%
0.0%
0.0%
33.3%
Appearance
0.0%
0.0%
0.0%
0.0%
0.0%
Availability
0.0%
0.0%
0.0%
0.0%
0.0%
Controls
0.0%
0.0%
0.0%
0.0%
0.0%
Noise
0.0%
0.0%
0.0%
0.0%
0.0%
Overall Quality
0.0%
0.0%
0.0%
0.0%
0.0%
Owner Manual
0.0%
0.0%
0.0%
0.0%
0.0%
Temperature
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Negative feedback
Negative feedback by topic
Negative feedback centers on overall quality and burner reliability, with notable issues around appearance and availability.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
28.6%
50.0%
20.0%
100.0%
39.1%
Burners
28.6%
10.0%
40.0%
0.0%
21.7%
Appearance
14.3%
10.0%
20.0%
0.0%
13.0%
Availability
14.3%
10.0%
0.0%
0.0%
8.7%
Customer Service
0.0%
20.0%
0.0%
0.0%
8.7%
Noise
14.3%
0.0%
0.0%
0.0%
4.3%
Temperature
0.0%
0.0%
20.0%
0.0%
4.3%
Controls
0.0%
0.0%
0.0%
0.0%
0.0%
Owner Manual
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Themes & quotes
Top recurring themes and verbatim quotes
Overall quality
Durability issues and early failures dominate complaints.
“The quality of the cooktop is horrible, expensive piece of crap that stop work 10 days past the one year warranty.”
Burners
Ignition problems and unreliable burner performance are common.
“It is next to impossible to light and often turns on.”
Controls
Control knobs are seen as poorly made and prone to cracking or breaking.
“The knobs are bad quality… plastic… cracks and broke off.”
Appearance
Stainless finishes scratch and wear faster than expected.
“Cheap stainless… extremely easy to scratch.”
4
Microwaves
Positive feedback
Positive feedback by topic
Positive feedback most often highlights overall quality and customer service, with smaller mentions of controls and appearance.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
20.0%
66.7%
100.0%
100.0%
40.0%
Customer Service
40.0%
33.3%
0.0%
0.0%
33.3%
Controls
20.0%
0.0%
0.0%
0.0%
13.3%
Appearance
10.0%
0.0%
0.0%
0.0%
6.7%
Owner Manual
10.0%
0.0%
0.0%
0.0%
6.7%
Availability
0.0%
0.0%
0.0%
0.0%
0.0%
Burners
0.0%
0.0%
0.0%
0.0%
0.0%
Noise
0.0%
0.0%
0.0%
0.0%
0.0%
Temperature
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Negative feedback
Negative feedback by topic
Negative feedback is split primarily between overall quality and control usability, with additional complaints about noise and service.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
27.6%
28.0%
40.0%
100.0%
31.9%
Controls
38.2%
24.0%
10.0%
0.0%
31.0%
Customer Service
9.2%
16.0%
20.0%
0.0%
11.2%
Noise
9.2%
8.0%
0.0%
0.0%
7.8%
Appearance
5.3%
8.0%
20.0%
0.0%
6.9%
Owner Manual
5.3%
4.0%
0.0%
0.0%
4.3%
Temperature
2.6%
8.0%
0.0%
0.0%
3.4%
Availability
2.6%
4.0%
0.0%
0.0%
2.6%
Burners
0.0%
0.0%
10.0%
0.0%
0.9%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Themes & quotes
Top recurring themes and verbatim quotes
Controls
Panels are dim, hard to read, and confusing to use.
“The panel of numbers is very dim… quite difficult to read.”
Overall quality
Early component failures and flimsy construction are common.
“The top piece’s clips are plastic and fall apart.”
Noise
Operating noise and fan loudness stand out negatively.
“The microwave is the loudest I’ve ever owned.”
Customer Service
Long hold times and lack of follow‑up frustrate customers.
“Wait hours on hold and never get a call back.”
5
Induction / Electric Cooktops
Positive feedback
Positive feedback by topic
Positive feedback focuses mainly on perceived overall quality and customer service, with smaller mentions of appearance and controls.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Overall Quality
33.3%
0.0%
100.0%
100.0%
42.9%
Customer Service
33.3%
50.0%
0.0%
0.0%
28.6%
Appearance
0.0%
50.0%
0.0%
0.0%
14.3%
Controls
33.3%
0.0%
0.0%
0.0%
14.3%
Availability
0.0%
0.0%
0.0%
0.0%
0.0%
Burners
0.0%
0.0%
0.0%
0.0%
0.0%
Noise
0.0%
0.0%
0.0%
0.0%
0.0%
Owner Manual
0.0%
0.0%
0.0%
0.0%
0.0%
Temperature
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Negative feedback
Negative feedback by topic
Negative feedback is driven primarily by control usability, customer service issues, and perceptions of quality.
Topics (RNA)
45 days
1 year
3 years
6 years
Total
Controls
6.7%
40.0%
25.0%
60.0%
24.1%
Customer Service
26.7%
0.0%
25.0%
0.0%
17.2%
Overall Quality
6.7%
0.0%
50.0%
40.0%
17.2%
Owner Manual
20.0%
20.0%
0.0%
0.0%
13.8%
Appearance
20.0%
0.0%
0.0%
0.0%
10.3%
Availability
13.3%
0.0%
0.0%
0.0%
6.9%
Noise
6.7%
20.0%
0.0%
0.0%
6.9%
Burners
0.0%
20.0%
0.0%
0.0%
3.4%
Temperature
0.0%
0.0%
0.0%
0.0%
0.0%
N/A
0.0%
0.0%
0.0%
0.0%
0.0%
Themes & quotes
Top recurring themes and verbatim quotes
Controls
Touch interfaces are confusing and make it easy to adjust the wrong burner.
“The user control panel is poorly designed… extremely easy to change the heat setting for the wrong element.”
Overall quality
Customers report stains, scratches, and early failures that reduce perceived durability.
“Breaks easily… way better than Bosch.”
Customer Service
Slow response and lack of follow‑up after issues are reported.
“No one called back… Extremely disappointed with the service response.”
Appearance
Glass and surface finishes scratch quickly during normal use.
“My two month old cooktop already has a scratch on it.”