Thermador Cooking Usage Report Q1 2026

Knobs and displays are difficult to read and poorly aligned, reducing usability.

“I cannot see the words on the knobs and they don't always align with the circular ring around them. I have to bend down and get a flashlight to see the words”

Premium ranges often experience early and repeated failures.

“Oven has quit working 6 times since it was delivered; I’m awaiting another service call”

Cooling fans are loud and run excessively long.

“The oven fan is very noisy and runs forever after the oven is turned off”

Service resolution is slow and poorly coordinated.

“Went without a working oven for three months. Absolute joke for a customer service department”

Heating is inconsistent, affecting baking reliability.

“The oven temperature swings up and down 50-70 degrees, making baking bread and pastry almost impossible”

Touchscreens and menus are unintuitive and cumbersome.

“Navigating the touchscreen system is not very intuitive and took a little time and fiddling to figure it out even with the help of the guide”

Early failures and repeat repairs are common.

“After using our oven for less than a year the main circuit board died and a new board was needed”

Cooldown fan noise is excessive and long-lasting.

“The cooldown fan noise after oven use is long and AWFUL… it is like listening to a JET ENGINE for 20–30 minutes”

Repairs take months with poor communication.

“I have been trying to get my oven fixed for 15 months… Thermador is not responding”

Preheating is slow and temperatures are unstable.

“The oven takes too long to heat up… up to 25–30 minutes just to reach 350–400 degrees”

Knob markings lack clarity for precise cooking.

“The temperature controls on our gas range top only have high and low indications- no medium”

Design and reliability issues affect stability and ignition.

“The gaps in the grate over the burners are very large and when I use small pots they will tilt over”

Service visits are costly and ineffective.

“Charged me over $229 to tell me that he couldn't do anything”

Stainless surfaces scratch easily and are hard to maintain.

“The stainless scratches EXTREMELY EASILY.”

Interfaces are overly complex and unintuitive.

“A minimum of 7 touches are required before you can operate… Sooo user unfriendly.”

Materials and durability fall short for a premium brand.

“We were disappointed in the quality of the microwave material, especially for a high-end brand like Thermador.”

Alerts and operating sounds are excessively loud.

“The sounds are stupidly too loud… can still be heard 30 feet away.”

Documentation is missing or inconveniently provided.

“Asked for a printed manual and was told you would not send one… Had to print it out ourselves.”

Touch controls are frustrating and imprecise.

“The mechanism to set the temperature on the cooktop is difficult to get the right temperature and time consuming and frustrating to use. I wish it just had a regular knob”

Major portions fail even after multiple repairs.

“Since we have had the Freedom induction cooktop half of the unit does not work and there has been 3 unsuccessful repair attempts”

Customers struggle to get timely responses.

“Your customer service is very hard to get through. I need someone to call me back”

Glass surfaces scratch easily during normal use.

“The look is beautiful… it’s very easy to scratch”